SF, S. Peningkatan Kualitas Pelayanan XY Express Wanajaya Melalui Integrasi Servqual dan Kano Model . ReTII, [S. l.], p. 442~448, 2019. Disponível em: https://journal.itny.ac.id/index.php/ReTII/article/view/1487. Acesso em: 19 apr. 2025.